Shipping & Return Policy

Order Fulfillment Time

We do our best to fulfill orders as quickly as possible, and all orders have up to a 7 business days processing time. During high-volume periods, processing time may extend up to 10 business days. Orders are processed in the order they're received. When your shipping label is printed, you'll receive an email with your tracking number.

If you add a Rush My Order to your order, this will boost your processing time to be shipped within 3 business days. If you're in a time-crunch, we recommend also choosing Priority shipping at checkout. Orders eligible for free shipping will be utilizing the standard Ground shipping method. Keep this in mind!

Lost, Stolen, and Damaged Packages

Market 33 Co. is not responsible for lost, stolen, or damaged packages. However, we'll be happy to assist with any potential problems that may arise. For packages marked as delivered to the correct address, we recommend contacting your local post office and carrier about the location of your package. Sometimes, packages marked as delivered may take up to 48 hours to show up. If it still doesn't arrive, we can assist you in filing a claim with USPS. If the postal service deems your package as stolen, orders are not eligible for a store credit. Packages deemed lost after a filed claim outcome may be eligible for store credit or a refund. Damaged packages may be eligible depending on a case-by-case basis. Please contact us with a photo if this happens within 72 hours of delivery. Additional services (such as Rush my Order, gift cards, and Resort Drop-off) are not eligible for a refund or store credit.